Disclaimer 2017-07-11T10:41:46+00:00

Printer Installation – Computer

At Present, printers play important role for office use and their installation has been made much simpler. The instructions which are listed below will help you how to get the printer ready.

  • Ascertain that the printer and system are nearer to each other.
  • The connection process can be made simpler by installing the software that came along with the printer before connecting it.
  • If the software CD is not with you, you can get it from our website.
  • Ascertain that you have plugged your printer to a USB port directly, and not a USB hub.
  • Ascertain that your HP Envy 4507 printer is powered on.
  • Windows automatically recognizes the printer and setup the essential software.
  • Check that the printer was installed properly by tapping the Devices and Printers option on the printer’s control panel and search for the recently installed printer on the displayed list.
  • Ascertain that you have downloaded the required updated drivers and installed it. Prepare your HP Envy 4507 printer to print the documents and images.

Printer Install – Smartphone

Connect the printer to the network, choose a file and take a print of it. Mobile print technology allows you print a document from your Android or Apple mobile phones. To achieve this, you have to link your printer and the mobile device over the similar wireless network.

  • Your HP envy 4507 printer and the mobile device should meet some basic requirements to download and run the necessary application.
  • On the mobile device, select the Wi-Fi settings icon and make certain that you are established with the wireless network.
  • Get the required and appropriate application by directing to Play Store, if you have Android device. Or get directed to App Store, if you have Apple devices.
  • The HP ePrint app home screen displays. Tap on the Grant Permission, Add Cloud Account or Add Email Account option, and then use the guides to the permit the app to access the files, social media, images, and cloud accounts.
  • Subsequently, print a document which you have saved on your Android or Apple device. For Android device, go to the HP ePrint application, and then select Files or Recent Files.
  • You can edit before you print by using editing tools.
  • Take a look at it on the preview screen, and subsequently click Done and then Print.

Printer Installation (Mac)

Enable the printer setup over the network, confirm that the printer and the Mac are connected to the same network. Download the printer driver from our website. At the time of installation, select the connection type as Wireless/Wired

Step 1: Get your printer ready for the installation

Setup the printer over the wireless network, ensure that it is connected properly.

1. Organize the following items:

  • Network Name (SSID)
  • Network Password(WEP or WPA passphrase)
  • Connect the computer to your network.
  • Internet Access-Access the internet using Broadband or DSL cable.

2. Ensure that both devices are switched on and the printer is connected to the same wireless network as your Mac system. Switch on the printer and keep it within network range of the router.

3. Switch on the printer and router. Connect the printer and Mac to the same wireless network. Keep the printer close to the computer and within the range of the router during the setup procedure.

4. Detach the Ethernet cables, if linked to the printer.

Step 2: Get the latest printer driver installed:

Upgrade the latest and updated version of the printer driver for your printer.

  1. Open our customer support webpage on your browser and if required, enter the model number of your printer.
  2. Visit our website and key in the printer’s model number, if necessary
  3. Scroll to Software and Downloads and continue to download the latest driver or software for your printer.
  4. After the download has finished, press on the downloaded file on the downloads bar of your browser.
  5. Double click on the printer below the installer window.
  6. Follow the on-screen instructions to complete the installation.
  7. Access the HP Utility Setup window and choose your printer model, press on Continue and then on Add Printer.
    Confirm that you select the printer with Bonjour option below Kind.
  8. Press Print Using or Use and choose your printer model from the options list.
  9. Press Add to add your printer to the available list.

Below the Add printer window of the installer, press on Continue.

Follow the on-screen instructions and press on Done.

HP Envy 4507 printer- Printer offline or printer not responding message- Mac

When you try to print, you might receive the offline message as printer status if the printer or printer not found responding message.

Offline states that your Mac is not communicating with HP printer. The offline message results when the printer is switched off or a USB cable connection is disconnected.

Printer status

Step 1: Check the network connectivity between the printer and the Mac.

An offline message appears when your Mac cannot communicate with your printer. Select your desired connection type and the go along with the instructions to confirm that your Internet connection is working properly.

USB printer connection

Remove the USB connection and then re- insert it to the Mac.

  1. Keep your printer off and wait for 5 seconds.
  2. Remove the USB cable from the rear of the printer.
  3. Keep your printer on.

The printer might make noise as it is powered on and might start printing the documents. Leave your printer to become stable and silent before you move to the next step.

  1. Wait for five seconds, and then reconnect the USB cable to the printer. Apply enough pressure to ensure the connection is secure. If the printer starts to print, let it finish printing before continuing.
  2. Try to print the document.

If the print job is successful, terminate the troubleshooting steps.

If the print job is not done, proceed to the steps below.

Network connection of your printer

If your printer name is shown in the list, then it is successfully connected to your computer. Go to your printer list and check whether the printer is connected.

  1. Reboot your printer and allow your printer to become idle.
  2. If you cannot restore the connection even after restarting your printer, reboot your router.

Shutdown all the activity that occurs on the network.

Hold on for 10 seconds after you disconnect the power cord.

Re- plug the power cord and stay until your router gets initialized and established a new connection to your Internet Service Provider. Before you proceed the Internet activity light should indicate a normal state.

  1. Reboot your computer and wait for it to become idle.
  2. Choose Apple icon, and then select System Preferences once the restarting of the computer is completed.
  3. To access the Printers list, click Printers and Scanners, Print and scan or Print and Fax.
  4. Choose your HP printer in the list and then select Open Print Queue.

If your printer model is not listed and no options for the printer are shown, there does not exist any network connection. Terminate the troubleshooting steps and search for a document that relates to connecting your printer to the network.

If your printer prompts in the device list and the printer options are displayed, the printer is connected to the network. Try to print again and move to the next if the problem prevails.

Step 2: Reset your printer system

The stored values on the firmware get reset when a power reset is done on the printer. A power reset supports you when the printer does not accept communication from the Mac.

  1. Ensure that your printer is stable and calm before you continue.
  2. When the printer is on, remove the power cord from the rear of the printer.
  3. Remove the power cord from the electrical socket.
  4. Hold on for at least for 60 seconds.
  5. Plug the power cord again into the wall outlet.
  6. The power cord should be reconnected to the rear of the printer.
  7. If the printer does not turn on automatically, use the power button to turn it on.
  8. Try printing your document again and note down what happens.

Stop troubleshooting if the printing job is performed.

Skip to the next step, if the print job is not done.

Step 3: Exclude multiple printers from the printer list

Check the list for multiple devices in the list, and exclude the unused printers from the list.

  1. Browse the Mac for print, choose Print and Fax, Print and Scan or Printers and Scanners in the given list.
  2. Search the printer’s name that corresponds with your printer from the list of devices.
  3. Eliminate all extra printers from the print queue for the same printer by clicking it one at a time, then click the minus icon provided at the bottom of the list. Keep one idle printer in the list that corresponds your printer if exists, and set it as the Default printer.
  4. Try to print your document again.

Stop troubleshooting if the printing job is performed.

Skip to the next step, if the print job is not done.

Step 4: Erase the existing print queue and include the printer

By doing so, you can create a new printing session.

  1. Confirm that you have connected your Mac to the Internet.
  2. Go to the printer list, choose yours, and click minus to eliminate it from the existing list.
  3. Select the Add button.
  4. Search and select your printer from the list, and then click Add to include your printer. You are not supposed to choose an HP Fax driver.
  5. Choose Print Using or Use-> printer name.

If your printer is not shown in the Print Using or Use list, get back to our website to get the latest driver.

Your new printer queue displays in the printers list in an idle status.

Newly included printer in the Printers and Scanners list

  1. Print and check out the sample document.

Stop troubleshooting if the printing job is performed.

Skip to the next step, if the print job is not done.

Step 5: Resetting the printing system

If all the prior steps fail, reset your entire print system.

  1. Go to the blank space in the list of the printer, right- click it and then choose Reset printing system.
  2. Select Reset in the confirmation pane.
  3. Enter your administrator username and password, and then click Ok.
  4. Wait for a few minutes until your print system gets reset and no devices are displayed in the printers list.
  5. Re- add your printer to the list as you did earlier.
  6. Try to print the document.

Stop troubleshooting if the printing job is performed.

Skip to the next step, if the print job is not done.

Step 6: Other measures to be carried out

If all the above troubleshooting techniques failed, check out these possible solutions.

6.1 Avoid connecting your printer to a host or a guest network

Value added features like isolation feature is available in your guest or host networks. This might also be the reason why the connection to the printer is restricted.

Make use of Wi- Fi Direct or HP Wireless direct to connect the printer to the wireless connection directly, and print from the printer.

The above-explained feature can be temporarily deactivated if you have access to the wireless router of the guest network. By doing so, your printer establishes a connection to the Internet. Once it is done, try to print using HP ePrint.

6.2 Connect your printer to some other computer

Connect your printer to some other Mac computer and use the same type of network connection.

If the new connection functions, you can conclude that your printing problem is due to the computer.

If the new connection does not function, the printer should undergo repair and service or else try to print using different connection types.

6.3 Make sure that multicasting is supported

If a wireless network is used, make sure that multicasting is supported and enabled on your printer.

If the new connection functions, you can conclude that your printing problem relates to the computer.

If the new connection does not function, the printer should undergo repair and service or else try to print using different connection types.

6.4 Deactivate IPv6 – Network Connection

Deactivate IPv6 on the printer to make sure that IPv4 is used on your network.

If the printer you use has a control panel with a display based device, search IPv6 settings from the advanced network settings menu, and then configure it to off or disabled.

If the printer you use is not a control panel based device, make use of embedded web server to disable IPv6.

On your network connected computer, enter your printer IP address into the URL column of your Internet browser.

Press Enable IPv4 only.

Choose Apply and hold on until the changes are saved.

Printer Tips

  • If your printer is running out of ink quickly, try to print in draft mode or certain printers have ink or toner saving settings.
  • If your printed is subjected to frequent paper jam issues, ensure that the papers are aligned and placed properly. Reinserting the tray may put an end to the issue.
  • If your printer has carriage jam issues, remove the papers bits and dirt that are blocking the carriage. Clean the printer once in a while to avoid the problem.
  • If paper mismatch error occurs while printing, check whether the paper size setting matches the paper you want to print.
  • If ‘out of paper’ message displays on the control panel, try to resolve it to print using best quality paper and wipe the dirt or dust in the paper feed rollers.
Internet Phone Service